Returns & Refund Policy

Our 30-Day Money-Back Guarantee

At beautyHAUS, we want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee.

We understand that finding the right skincare solution is personal, so we give you 30 days from the date you receive your order to try your LED Face & Neck Mask.

If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your product for a full refund of the purchase price.

Yes, you can use your mask before deciding! We simply ask that you return the product with all its original accessories and packaging, where possible.

How to Request a Return

To start a return, please contact us at support@beautyhausofficial.com within 30 days of receiving your order.

Please include your order number and let us know you'd like to arrange a return.

Our customer support team will provide you with instructions and the appropriate return address.

Please do not send your product back without contacting us first, as we may be unable to process unauthorised returns.

Return Conditions

To qualify for our 30-Day Money-Back Guarantee:

• Your return request must be submitted within 30 days of receiving your order.
• Your product may have been used during the 30-day trial period.
• The product must be returned with its original accessories and packaging, where reasonably possible.
• You must contact our customer support team before returning your product.

You do not need to provide a reason for returning your product under our 30-Day Money-Back Guarantee, although we always appreciate your feedback.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective or incorrect, please contact us as soon as possible at support@beautyhausofficial.com so we can assess the issue and arrange an appropriate solution.

Depending on the circumstances, this may include a replacement, repair or refund.

Your rights under Australian Consumer Law are not affected by our 30-Day Money-Back Guarantee.

Refunds

Once we've received your returned product, we'll notify you by email and process your refund in accordance with our 30-Day Money-Back Guarantee.

Provided your return meets the conditions of our guarantee, we'll issue a full refund of the purchase price to your original payment method within 10 business days of receiving your return.

Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was confirmed, please contact us at support@beautyhausofficial.com, and we'll be happy to assist.

Your Australian Consumer Law Rights

Our 30-Day Money-Back Guarantee is offered in addition to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantees or remedies available to you under applicable law.

For any questions about returns or refunds, please contact us at support@beautyhausofficial.com.

We're always happy to help!

The beautyHAUS Team